Terms and conditions of sale

1. Purpose & scope

These terms and conditions govern the services provided by AMYS SERVICES (SIREN 102715158): provision of IT equipment on subscription (Device-as-a-Service), software supply, provisioning and deployment, support and repair, and IT fleet management services (ITAM). Any order implies acceptance of these terms.

2. Subscription & pricing

• The price is expressed per workstation and per month, excluding taxes, according to the applicable price grid and the accepted quote.
• The rate includes provision of the hardware, the agreed licenses, deployment and basic support.
• Options (premium support, ITAM, insurance) are added to the per-workstation price.
• Monthly or quarterly invoicing, depending on the contract.

3. Equipment & ownership

Unless a buyout option is provided for in the contract, the equipment remains the property of AMYS SERVICES or its financial partner for the entire duration of the subscription. The client undertakes to use the equipment appropriately and to carry out routine maintenance, excluding normal wear and tear and interventions covered by support.

4. Support & service levels (SLA)

• Basic support covers hardware and software incidents during business hours.
• 24/7 premium support offers extended availability and priority response times (detailed in the contract).
• A loaner workstation pool ensures business continuity during repairs.

5. Fleet management (ITAM)

The ITAM service includes maintaining an asset register, tracking assignments and periodic reporting. The client remains responsible for the data it hosts on the equipment; AMYS SERVICES acts as a processor and applies the contractual security instructions.

6. Refresh cycle & renewal

At the end of the agreed cycle (generally 36 months), the client may renew the subscription, adjust volumes or return the hardware. Renewal is subject to the applicable pricing conditions, unless otherwise agreed.

7. End of contract, return & erasure

At the end of the contract or on return, each device undergoes certified data erasure (with a certificate on request) before refurbishment or recycling. The client must return the hardware in good condition, excepting normal wear and tear.

8. Termination & disputes

The terms of early termination and any related compensation are set out in the contract. Disputes are governed by French law and the competent courts. .